Meterial:
925 Sterling Silver, Solid Gold ,Moissanite diamonds,Lab -Grown Diamonds
Plating Color:
Silver, Gold, Rose Gold Color,White Gold
Custom Service:
Customize are Welcome and Every Piece are Hand Crafted
MOQ:
1 Piece
Packing:
Jewel box+plastic bubble film, Outer packing:5layers of hard box package
Shipping:
DHL, UPS, FedEx, TNT, EMS, etc
Payment terms:
Paypal, T/T, Trade Assurance, Secure Payment, Western Union, Local Bank Deposit
Delivery Time:
15-20 days, depends on the order quantity
Q1: Can all stones pass the diamond tester?
A: Yes, of course. We use VVS diamonds, which are pure and 100% through thediamond tester. Atthe same time, we can provide relevant GRC and GRA certificates for your products, and we will conduct diamond test with you before shipment.
Q2: Can I custom my own engravings or LOGO?
A:Yes, you can customize the engravings and LOGO you want. We have our own design team and factory, which can design the version or LOGO you want, and our factory can quickly sample for you.Mainly use engraving and printing, And it depends on what kind of material you need to do it.
Q3: I am wondering if the tennis chains are the exact same as the tennis chain in the product video and pictures?
A: Yes, the pictures and videos were taken by our photographers with real objects. If you have any questions about the size, we can show you the tennis chain you need through video chat.
Q4: How long is your production cycle? When can I ship my order?
A: Ordinary products can be shipped within 3 days, customized Cuban chains and tennis chains take about 7 days, and customized pendants take 10-15 days. In addition, we will communicate with you in time at all stages of product production, and we will also notify you in time and check the goods with you by video before delivery.
Q5: Does your jewelry fade?
A: We use 18K real gold plating, adopt the most advanced plating method, and continuously plating more than five times, the quality is far better than its store, so our jewelry will last for a long time. If the color fades due to improper wearing and
other special reasons, we can also provide maintenance services, so please don’t worry.
Q6: How to deal with product quality problems?
A: After the product is produced, we will have a special QC to check whether the product is qualified. Before delivery, we will have three sets of inspection procedures, support video inspection, and send the product packing after confirming that it is correct.In the process of custom production, we will also update the design drawings, production drawings and finished product test videos for you. Each step will clearly show you the production process of your product If you are really unfortunate to encounter product quality problems, you don’t have to worry about it, we have a 180 day warranty service, you can contact us at any time.
Q7: How to ensure that I can receive my products ?
A:We usually use DHL to deliver the goods. DHL is the safest and fastest logistics company in the world. It only takes 3 working days to deliver the goods to you at the fastest. I will tell you the waybill after delivery, and I will remind you 1-2 times during the whole process. Please pay close attention to your mobile phone and pay attention to signing for it in person (please contact your product consultant for other logistics methods).
Q8: What are your payment methods?
A: T/T, Apple pay, Credit card, Debit Card, PayPal, etc.
Q9: Do you have cooperation Program for selling your jewelry?
A: Yes, we would love to cooperate with worldwide distributors, agent, dropshipping and affiliates.
